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C360 MODULE:

Teams Calling

Transform Microsoft Teams into a Complete Digital Phone System.

Seamlessly meet, chat and collaborate in real time 

Make and receive calls and chats to other Microsoft Teams users, landlines, and mobiles around the world.

Easier, quicker, and more auditable than a traditional phone system, Teams Calling seamlessly integrates with your existing Microsoft Teams environment to provide a scalable solution and complete connectivity using any device, anywhere, any time.

Key features of Teams Calling

Teams Calling transforms your Microsoft Teams environment into a powerful communication tool that combines the robust features of a traditional phone system with the flexibility and convenience of modern digital collaboration.

Scalability

Scale your phone system effortlessly as your business grows, with flexible deployment options.

Unified Communications

Integrate voice calls seamlessly with Teams' chat, meetings, and collaboration tools.

Enhance Productivity

Streamline communication workflows and reduce complexity.

Why choose Teams Calling?

Teams Calling (Voice for Teams) offers a modern, integrated communication solution for businesses of all sizes.

By extending Microsoft Teams to a complete digital phone system, your organisation can enhance efficiency, reduce costs, and simplify the management of your communications.

Benefits of Teams Calling:
  • Seamless Integration with Teams
  • Simplified IT Management
  • Global Reach
  • Mobile Flexibility
  • Advanced Call Features
  • Business Continuity

Implementing Teams Calling

Whether you need a simple setup with minimal configuration or a highly customised system, Microsoft Teams can be easily extended with two powerful options: Operator Connect and Direct Routing.

Operator Connect

Operator Connect allows businesses to connect directly to Microsoft's global network of telephony service providers.

This option is ideal for smaller businesses looking for a streamlined setup and management of their telephony services within Teams.
Learn more

Direct Routing

Direct Routing provides organisations with the flexibility to connect Teams to their preferred telephony providers. This option is suitable for medium to enterprise businesses needing custom integrations and advanced telephony features while maintaining control over their communications infrastructure.
Learn more

Manage all your communications modules with C360

Exclusively for Conversant customers, you'll get free access to our communication management portal C360 with any of our products.

With C360 you’ll have instant access to detailed call analytics and reports that help you minimise operational costs, increase efficiency, and optimise the effectiveness of every customer interaction. With inbuilt tools to monitor call quality, outcomes, and customer journeys, you’ll be able to target training where it’s needed most.

And with a clear understanding of call patterns and agent workloads, you’ll be able to plan staffing levels to minimise costs without impacting customer service.
More about C360

Enhance MS Teams further with our other modules

Contact Centre
The official ROGER365.io software
Social Messaging
Integrate Social Media into MS Teams
Call Recording
Secure and compliant call recording and storage
Development as a Service
Custom development work to suit your business needs
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ISO 9001
ISO 27001
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© 2024 Conversant Technologies Ltd. All rights reserved.
Conversant Technology is registered in Cardiff under Company No. 09568675 | VAT Reg No. 217562215
Registered Office: Henstaff Court, Llantrisant Road, Cardiff, UK, CF72 8NG | Head Office: Griffin House, 15-16 Lower Park Row, Bristol, UK BS1 5BN.

Adnan Khan

Head of Service Delivery
Adnan joined Conversant Technology in 2018 and is head of Service Delivery. He focuses on making sure our solutions are configured and implemented on time and our customers have a seamless journey from sales and project scoping all the way to through to going live and handover.

Adnan has been in the communications Industry for over 10 years, working in different capacities in sales, support and service delivery.

Stephanie Scholtz

Marketing Manager
Stephanie has worked in Marketing for over 5 years specialising in content and SEO marketing. Starting with Conversant in April 2023 as their Marketing Manager, she is also studying towards her L6 Degree in Professional Marketing with the Chartered Institue of Marketing. 

Simon Nakra

CRO
Simon is responsible for the overall sales and marketing at Conversant Technology, focusing on working with his team to help customers with their unified communications journey. With over 20 years of sales, marketing and account management experience and has spent the past 10 years helping companies and organisations unify their communications strategy by adopting Microsoft solutions (Lync, SfB, Teams).

Simon has worked across key sectors such as education, NHS, legal, finance, and public sector organisations, giving him an excellent understanding of the challenges companies face when it comes to remote and hybrid working.  Simon’s approach is to always put the needs of his customers first, becoming a trusted advisor and acting as the central point of transparent communication between Conversant and the customer.

Simon joined Conversant Technology at the beginning of 2019 but has worked with Patrick and Stanley since 2013 on various projects.

Patrick Copping

CEO and Director
Patrick Joined Conversant Technology in 2017 and is the majority shareholder. A veteran of the communications industry, Patrick has over 20 years of experience working within the Unified Communications, Software Development and Microsoft Technologies sectors.

Patrick started his career at BT where he ran outsourced Contact Centre operations for blue-chip customers.  After leaving BT, he worked within the Contact Centre and Communications software markets providing Contact Centre and Communications software to organisations.  Patrick was one of the pioneers in delivering solutions utilising the Software as a Service (SaaS) model.

Patrick is responsible for the overall management of Conversant Technology, focusing on the strategic direction of the business, its portfolio, and strategic partners.