Conversant Technology

Native Contact Centre
Solutions for Microsoft Teams

Deliver intelligent, compliant and scalable customer conversations directly within Teams
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What is a Contact Centre in Microsoft Teams?

A contact centre is where your organisation manages customer conversations across calls, queues and service teams.

Traditionally, this sits in separate systems, creating silos between communication tools and the people handling customer enquiries.

With C360, your contact centre runs directly inside Microsoft Teams — bringing call handling, routing, reporting and compliance into the platform your teams already use every day.

Why a Contact Centre can improve your customers experience

Modern customers expect fast, consistent and connected service, and a contact centre ensures every interaction is handled efficiently across channels.
%
of customers use three or more channels to communicate with one company
%
of consumers cited “multiple options for communicating” as the most important feature of a company’s customer service department
%
of customers would switch to a different company if it could provide better CX
%
of customer service employees say switching between multiple communication channels has made it
challenging to meet customer needs

The benefits of using a contact centre in MS Teams

By bringing your contact centre into Microsoft Teams, you can simplify operations, improve collaboration and deliver a better customer experience from a single platform.

One platform, no silos

Bring calls, collaboration and customer data into one place so teams can work more efficiently without switching systems

Faster response times

Give agents instant access to colleagues and context, helping resolve enquiries more quickly

Simpler technology stack

Reduce complexity by consolidating communication tools into Microsoft Teams

Built for hybrid work

Enable teams to manage customer interactions from anywhere without compromising performance

Aligned with your Microsoft investment

Extend the value of Microsoft Teams by adding contact centre capabilities without replacing your existing setup

Key Capabilities of our Contact Centre Solutions

FEATURES C360 LITE C360 PLUS C360 PREMIUM
Core positioning Enhanced Teams call queues Full contact centre for Teams Advanced enterprise contact centre
Call routing Basic queue routing Skill based and intelligent routing Advanced routing and optimisation
Channels supported Voice only Omnichannel - Voice, chat, social messaging, email Omnichannel + advanced engagement
Agent experience Native Teams interface Dedicated agent and supervisor apps in Teams Advanced agent experience with optimisation tools
Supervisor tools Limited visibility and reporting Real time monitoring, wallboards, coaching tools Advanced performance management and optimisation
Reporting and analytics Real time dashboards and historical queue analytics Advanced reporting and CRM integrated insights Deep analytics and performance optimisation
Automation and AI Basic insights and alerts AI driven workflows and automation Advanced AI, optimisation and forecasting
CRM and integrations Not included CRM integrations Extensive integrations and enterprise ecosystem
Compliance and recording Available via add ons Integrated with compliance recording solutions Enterprise grade compliance and governance
Best for Smaller Busineses & Teams Growing service teams needing full contact centre capability Large or regulated organisations with complex requirements

Find the right solution for your business

C360 offers flexible contact centre solutions that scale with your organisation, from simple call handling to advanced, fully optimised customer engagement.
C360 Lite
C360 Plus
C360 Premium

Solutions Built for Microsoft Teams

Certified Microsoft Teams Solutions

Microsoft 365 Certified Solutions

How organisations use contact centres in Microsoft Teams

Housing Providers

Manage repairs calls, triage tenant enquiries, improve first-time resolution, manage site to site communications.

Education Sector

Handle student support, clearing calls, admissions spikes, site and department communications. 

Financial Services

Manage high volumes of customer enquiries while maintaining strict compliance and data security.

Legal Sector

Manage client enquiries, route calls to the right teams and maintain secure and compliant communications

Set up a free trial

Try before you buy with our 14-day free trial. Book a slot with our team and we'll get you all set up.
Book here

Book a meeting

Do you have a question or want to look at C360 for yourself? Book a meeting with one of our team.
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Email us 

For everything else, drop us an email and we'll get back to you.
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Copyright © 2026. Conversant Technologies Ltd. All rights reserved.

Conversant Technology is registered in Cardiff under Company No. 09568675 | VAT Reg No. 217562215
Registered Office: Henstaff Court, Llantrisant Road, Cardiff, UK, CF72 8NG | Head Office: Griffin House, 15-16 Lower Park Row, Bristol, UK BS1 5BN.

Adnan Khan

Head of Service Delivery
Adnan joined Conversant Technology in 2018 and is head of Service Delivery. He focuses on making sure our solutions are configured and implemented on time and our customers have a seamless journey from sales and project scoping all the way to through to going live and handover.

Adnan has been in the communications Industry for over 10 years, working in different capacities in sales, support and service delivery.

Stephanie Scholtz

Marketing Manager
Stephanie has worked in Marketing for over 5 years specialising in content and SEO marketing. Starting with Conversant in April 2023 as their Marketing Manager, she is also studying towards her L6 Degree in Professional Marketing with the Chartered Institue of Marketing. 

Simon Nakra

CRO
Simon is Conversant Technology’s Chief Revenue Officer, responsible for driving sales and revenue growth across both the direct and partner channels. With over 20 years of experience in sales, account management, and business development, Simon has spent the last decade helping organisations unify their communications strategy through Microsoft technologies, including Lync, Skype for Business, and Microsoft Teams.

Simon has a proven track record working with customers across key sectors such as education, healthcare (NHS), legal, finance, and the wider public sector. His approach is rooted in becoming a trusted advisor—placing customer needs at the centre of every engagement and ensuring clear, transparent communication between Conversant and its clients.

Since joining Conversant in early 2019, Simon has played a pivotal role in the company's growth, having previously worked with both Patrick and Stanley on multiple unified communications projects since 2013.

Patrick Copping

CEO and Director
Patrick Joined Conversant Technology in 2017 and is the majority shareholder. A veteran of the communications industry, Patrick has over 20 years of experience working within the Unified Communications, Software Development and Microsoft Technologies sectors.

Patrick started his career at BT where he ran outsourced Contact Centre operations for blue-chip customers.  After leaving BT, he worked within the Contact Centre and Communications software markets providing Contact Centre and Communications software to organisations.  Patrick was one of the pioneers in delivering solutions utilising the Software as a Service (SaaS) model.

Patrick is responsible for the overall management of Conversant Technology, focusing on the strategic direction of the business, its portfolio, and strategic partners.