C360 empowers your business by seamlessly integrating with Microsoft Teams, creating a unified platform that simplifies communication and enhances productivity. With its powerful tools, you can streamline workflows, improve customer interactions, and make data-driven decisions—all from one platform.
C360 Modules: Designed for Flexibility
C360 offers a variety of modules designed to allow you to add more features as your business needs evolve.
Teams Calling
Contact Centre
Social Messaging
Call Recording
A unified hub for seamless communications
Unlock the power of communication management like never before with C360 for Microsoft Teams, available with any module subscription.
Service Management
Check your licences and phone numbers
See your calling plans
View your messaging allowance
Reporting and Analytics
Enhanced Power BI reporting
True data consistancy
Reports work cohesivley together
Communication and Support
Manage your deployment from C360
Raise and manage support tickets
Add more services
Add additional modules
Increase your allowances
Request custom development on our modules
Service Management
C360: Unify, simplify, and optimise communications
C360 provides a comprehensive toolset to gain a holistic view of your communication platforms and services. By integrating data from all your communication channels such as email, messaging apps, and social media, C360 aggregates information into a unified interface.
Users can monitor interactions, track metrics like response times and engagement levels, and analyse trends across different platforms. As well as see all your current subscription, licenses, phone numbers, call queues, messaging allowances and more.
This consolidated overview enables businesses to streamline communication strategies, identify opportunities for improvement, and ensure a cohesive approach to customer engagement and internal communications.
Reporting and Analytics
A whole new level of data, analytics and reporting
Data and Reporting is where C360 comes into its own, giving you access to all your data, which is often restricted to administrators within Microsoft Teams and can be difficult to understand.
C360 translates your data into visual dashboards making it easier to understand and keep track of your monthly, quarterly and annual KPI's, how many external calls your agents are handling, call queue times and discover trends so you can adjust your operations to offer the best customer experience.
Read the full review
The complete guide to the Conversant C360 Platform from UC Today.
If you encounter any issues with your Conversant services, our support ticket system is here to ensure prompt resolution and seamless assistance.
Logging support tickets is quick and easy and with 90% of our tickets being responded to within 30 minutes, you can trust us to be there when you need us.
C360 ensures complete transparency and visibility, meaning you can easily track the progress of your ticket, including its status and any updates provided by our support team.
This flexibility allows businesses to customise their communication solutions and scale them as they grow, with automatic updates and unified billing for all modules.
Conversant Technology is registered in Cardiff under Company No. 09568675 | VAT Reg No. 217562215 Registered Office: Henstaff Court, Llantrisant Road, Cardiff, UK, CF72 8NG | Head Office: Griffin House, 15-16 Lower Park Row, Bristol, UK BS1 5BN.
Adnan Khan
Head of Service Delivery
Adnan joined Conversant Technology in 2018 and is head of Service Delivery. He focuses on making sure our solutions are configured and implemented on time and our customers have a seamless journey from sales and project scoping all the way to through to going live and handover.
Adnan has been in the communications Industry for over 10 years, working in different capacities in sales, support and service delivery.
Stephanie Scholtz
Marketing Manager
Stephanie has worked in Marketing for over 5 years specialising in content and SEO marketing. Starting with Conversant in April 2023 as their Marketing Manager, she is also studying towards her L6 Degree in Professional Marketing with the Chartered Institue of Marketing.
Simon Nakra
CRO
Simon is responsible for the overall sales and marketing at Conversant Technology, focusing on working with his team to help customers with their unified communications journey. With over 20 years of sales, marketing and account management experience and has spent the past 10 years helping companies and organisations unify their communications strategy by adopting Microsoft solutions (Lync, SfB, Teams).
Simon has worked across key sectors such as education, NHS, legal, finance, and public sector organisations, giving him an excellent understanding of the challenges companies face when it comes to remote and hybrid working. Simon’s approach is to always put the needs of his customers first, becoming a trusted advisor and acting as the central point of transparent communication between Conversant and the customer.
Simon joined Conversant Technology at the beginning of 2019 but has worked with Patrick and Stanley since 2013 on various projects.
Patrick Copping
CEO and Director
Patrick Joined Conversant Technology in 2017 and is the majority shareholder. A veteran of the communications industry, Patrick has over 20 years of experience working within the Unified Communications, Software Development and Microsoft Technologies sectors.
Patrick started his career at BT where he ran outsourced Contact Centre operations for blue-chip customers. After leaving BT, he worked within the Contact Centre and Communications software markets providing Contact Centre and Communications software to organisations. Patrick was one of the pioneers in delivering solutions utilising the Software as a Service (SaaS) model.
Patrick is responsible for the overall management of Conversant Technology, focusing on the strategic direction of the business, its portfolio, and strategic partners.
