Conversant Technology green and black logo
Contact us
C360 MODULE:

Call Centre Software for Microsoft Teams

Boost efficiency, improve customer experience, and streamline your call queues with our Teams-integrated solutions.

Two powerful Contact Centre solutions for Teams

Whether you're looking to streamline your call queues or need an all-in-one communication platform, Conversant offers tailored solutions for Microsoft Teams.
Teams Queues App

Teams Queues App

Simplify team workflows, manage call queues, and provide a seamless customer experience.
  • Customisable call routing
  • Copilot integration
  • Real-time queue monitoring
  • Easy call transfers
  • Escalation management
  • Call history and analytics
  • Integration with Microsoft Teams
  • Team collaboration
Find out more
ROGER365 Contact Centre

ROGER365.io

Go beyond with advanced analytics, automation, and full integration for enhanced customer support.
  • Voice, chat and Social Messaging
  • Advance AI capabilities
  • Attendant Console for Receptionists
  • Agent and Supervisor functions
  • CRM Integration
  • Enhanced reporting, insights and historical data
  • Advanced Call Flow Editor
  • Workflow integration
Find out more

Why choose a Microsoft contact center

%
of customers use three or more channels to communicate with one company
%
of consumers cited “multiple options for communicating” as the most important feature of a company’s customer service department
%
of customers would switch to a different company if it could provide better CX
%
of customer service employees say switching between multiple communication channels has made it
challenging to meet customer needs

Enhance even further, whilst spreading the cost

The ROGER365.io Contact Center stands as a pinnacle of adaptability, seamlessly integrating with any CRM system and Microsoft PowerApps to offer bespoke communication services. 

And with our expertise in Contact Center software, we really excel in tailoring bespoke elements to meet the specific demands of our customers. By using the PowerFrame within the ROGER365.io Contact Center  users can weave custom applications into their communication workflows, tailoring services to their unique business needs.

This collaborative integration not only streamlines operations but also unlocks the potential for businesses to create bespoke services that align perfectly with their objectives.
Find out more

Manage all your communications modules with C360

Exclusively for Conversant customers, you'll get free access to our communication management portal C360 with any of our products.

C360 provides a comprehensive toolset to gain a holistic view of your communication platforms and services. By integrating data from all your communication channels such as email, messaging apps, and social media, C360 aggregates information into a unified interface.

Users can monitor interactions, track metrics like response times and engagement levels, and analyse trends across different platforms.

This consolidated overview enables businesses to streamline communication strategies, identify opportunities for improvement, and ensure a cohesive approach to customer engagement and internal communications.
More about C360

Our other products 

Take a look at our other MS Teams modules that integrate together with the power of C360. 
Teams Calling
Voice for Teams with Direct Routing
Hands holding a mobile phone signing into Microsoft Teams
Social Messaging
Integrate Social Media with MS Teams
Call Recording
Secure and compliant recording and storage
C360
Communication Management Portal
Microsoft Gold Partner Logo
ISOQAR
ISO 9001
ISO 27001
Certificate 21362
© 2024 Conversant Technologies Ltd. All rights reserved.
Conversant Technology is registered in Cardiff under Company No. 09568675 | VAT Reg No. 217562215
Registered Office: Henstaff Court, Llantrisant Road, Cardiff, UK, CF72 8NG | Head Office: Griffin House, 15-16 Lower Park Row, Bristol, UK BS1 5BN.

Adnan Khan

Head of Service Delivery
Adnan joined Conversant Technology in 2018 and is head of Service Delivery. He focuses on making sure our solutions are configured and implemented on time and our customers have a seamless journey from sales and project scoping all the way to through to going live and handover.

Adnan has been in the communications Industry for over 10 years, working in different capacities in sales, support and service delivery.

Stephanie Scholtz

Marketing Manager
Stephanie has worked in Marketing for over 5 years specialising in content and SEO marketing. Starting with Conversant in April 2023 as their Marketing Manager, she is also studying towards her L6 Degree in Professional Marketing with the Chartered Institue of Marketing. 

Simon Nakra

CRO
Simon is responsible for the overall sales and marketing at Conversant Technology, focusing on working with his team to help customers with their unified communications journey. With over 20 years of sales, marketing and account management experience and has spent the past 10 years helping companies and organisations unify their communications strategy by adopting Microsoft solutions (Lync, SfB, Teams).

Simon has worked across key sectors such as education, NHS, legal, finance, and public sector organisations, giving him an excellent understanding of the challenges companies face when it comes to remote and hybrid working.  Simon’s approach is to always put the needs of his customers first, becoming a trusted advisor and acting as the central point of transparent communication between Conversant and the customer.

Simon joined Conversant Technology at the beginning of 2019 but has worked with Patrick and Stanley since 2013 on various projects.

Patrick Copping

CEO and Director
Patrick Joined Conversant Technology in 2017 and is the majority shareholder. A veteran of the communications industry, Patrick has over 20 years of experience working within the Unified Communications, Software Development and Microsoft Technologies sectors.

Patrick started his career at BT where he ran outsourced Contact Centre operations for blue-chip customers.  After leaving BT, he worked within the Contact Centre and Communications software markets providing Contact Centre and Communications software to organisations.  Patrick was one of the pioneers in delivering solutions utilising the Software as a Service (SaaS) model.

Patrick is responsible for the overall management of Conversant Technology, focusing on the strategic direction of the business, its portfolio, and strategic partners.